Dial-A-Ride
What is Dial-A-Ride?
Dial-A-Ride is a curb-to-curb transportation service open to the general public who live in municipalities that participate in the program. Hours of operation are 8:15 a.m. through 4:15 p.m. Monday through Friday.
Who is Eligible for Dial-A-Ride?
One must be a resident of and have a trip origin in one of the following communities:
Towns of East Fishkill, Fishkill, Hyde Park, Poughkeepsie, Wappinger, or the City of Poughkeepsie.
Where does Dial-A-Ride operate?
Dial-A-Ride service operates in the Towns of East Fishkill, Fishkill, Hyde Park, Poughkeepsie, Wappinger, the City of Poughkeepsie, and other locations. Please visit this link for the schedule: Dial-A-Ride Schedule.
What are the Fares?
One Way Full Fare - $3.50
One Way Reduced Fare - $1.00 (available to seniors over 60, veterans and persons with disabilities)
Reservations for Dial-A-Ride and/or Flex Service
- Passengers should plan activities so that reservations may be made ahead of time.
- When the schedule allows, bus operators will make scheduled additional stops and/or trips within a municipality; each additional stop will constitute a new fare.
- Passengers must call for reservations at (845) 473-8424 as early as possible when in need of transit services. Call-center representatives will accept reservations between 7:00 a.m. and 6:00 p.m., Monday through Friday and on Saturday from 8:00 a.m. to 5:00 p.m. Reservations can be made up to 30 days in advance and no later than 3 days before the desired date of service. You must have an approved registration on file before making a reservation.
- Same-day reservations are allowed within the City of Poughkeepsie for $7.00 on a space-available basis.
- To cancel a reservation, please call (845) 473-8424 at least 24 hours before the scheduled trip. Late cancellations will require payment for the missed trip and will be tracked for sanction following the “Late Cancellation Sanction Policy”.
- When scheduling a ride, passengers must inform the dispatcher of the exact locations (addresses) of where they are going, including any additional stops.
- The bus operator must adhere to the schedule from dispatch, which cannot be changed on the day of service.
- Passengers are limited to a maximum of four (4) shopping bags or parcels, with a maximum weight of 25 pounds per bag. Bags must be stored under the passenger seat or on the floor in front of the passenger seat. No packages may be on the seat or in the aisle at any time during the trip.
- Bus operators may assist passengers in carrying packages on and off the bus at the destination upon request, but the bus operator may not leave the bus unattended.
- Passengers must ask for help if assistance is needed to board or disembark a vehicle.
- In inclement weather, passengers may wait inside their home until 5 minutes after the start of their scheduled pick-up window so the dispatcher may call if the driver is delayed.
- Passengers should be ready prior to the start of their 30-minute scheduled pick-up window.
- Passengers are asked to be patient, as bus operators may be delayed due to road conditions.
- Passengers must place fares in the fare box on their own. Those who are unable to do so may receive assistance from bus operators upon request. Bus operators are not permitted to make change, accept tips or accept gifts of any kind.
- Passengers who wish to express a concern may ask to speak to a supervisor at (845) 473-8424, or the Director of Public Transit at (845) 473-8665. Suggestions are welcome and may also be directed at a supervisor or the Director of Public Transit.
