Town of Fishkill

Water & Sewer

Water Bills
THE TOWN BOARD VOTED TO SUSPENDED
LATE PAYMENT PENALTIES FOR 3RD AND 4TH QUARTER 2018

September Water Bills -- MAILING 10/19

The 3rd quarter water bills normally mailed on September 15th were not mailed until October 19th due to a compatibility issue with new software. Some residents who received new meters had sensors on the outside of their homes where the readings obtained each quarter were running slower than the inside meter. These residents received large bills because they were charged for the difference between the sensor and the inside meter for un-billed usage, plus the usage from the new meter. This bill also covered a longer period of 14 weeks, June 1 – September 14th. The water/sewer department received numerous calls and many came in person to discuss their water bills. The water/sewer department returned calls as quickly as possible, reviewed account history and where credits were available, reduced the bills appropriately.   For example, minimum usage is 1000 cuft, the resident is billed for 1000 cu ft whether they use 1000 cu ft or 600 cu ft. If a resident used 600 cuft for a quarter, a credit of 400 cu ft was applied towards the 3rd quarter bill and for each quarter for the prior six years.

The Town of Fishkill understands the hardship this has placed on some residents. Therefore, the Water Department, Comptroller and Supervisor LaColla recommended to the Town Board to suspend penalties for the 3rd and 4th quarter billing cycles and was approved at the Town Board meeting on Wednesday, November 7th. Additionally, residents will also have one year to pay the balance prior to any unpaid portion being levied to the 2020 taxes. Although, any new charges in 2019 will be assessed a late fee if not paid by the due date identified on the bill.

The 4th quarter bill for the period September 15th – November 30th will be a shorter billing period of 10 weeks. Normal billing periods will resume with the 1st quarter billing 2019.

BILLING PERIOD                                                MAIL DATE                          DUE DATE
December 1 – February 28                                 March 15, 2019                 April 15, 2019
March 1 – May 31                                    June 17, 2019                     July 17, 2019
June 1 – August 31                                               September 16, 2019            October 16, 2019
September 1 – November 30                            December 16, 2019           January 16,, 2020

Also, if you would like to see your usage monthly, daily or hourly, we can email that to you upon request. If you have any questions, please contact the Water Department.

WATER & SEWER DEPARTMENT- EMAIL

The Town of Fishkill has twelve water districts and seven sewer districts. Each water and sewer district is maintained separately. The Town’s Water and Sewer Department’s primary mission is to maintain and improve the quality and reliability of the Town’s water and sewer systems. The Town strives to provide safe, potable drinking water as well as maintain the sanitary sewer collection and pumping systems for district users and residents.

In the event that you are having an issue with your water or sewer service, please contact the Town of Fishkill Water & Sewer Operator, CAMO Pollution Control at 845-463-7310.

For all billing related inquiries, please contact the Town of Fishkill Water & Sewer Department at 845-831-7800, ext. 3314 Monday through Friday from 8:00 am to 4:30 pm.

Billing Schedule:
Quarterly Billing Schedule - March 15th, June 15th, September 15, December 15th. Payment is due by the 15th of the following month.

Important Payment Information

A 10% late fee will be assessed on any bill not paid by the due date.
A $25 fee will be charged for insufficient funds or returned checks.

Pay By Mail
All payments should be mailed to the address listed below. Please note, if mailed, payments must be U.S. postmarked to determine its mailing date. Postage meter indication or foreign postmarks are not acceptable for determining timeliness of mailing. Please be sure to add your bill number to your payment for proper payment allocation.

Water/Sewer payments can be mailed to:
Town of Fishkill
807 Route 52
Fishkill, NY 12524

Pay In Person
Bring your bill and payment to the Town Clerk’s Office during normal business hours.

Pay On-Line
Pay your bill online with a Visa, MasterCard or Discover credit/debit card or electronic check using our third-party vendor. Click here to pay your bill online.
NOTE: There is a convenience fee for this service from our payment service provider, Xpress-pay.(2.75% plus $.48 per transaction for credit/debit cards and a flat fee of $2.50 for electronic checks)

Customer Responsibilities
You are responsible for notifying the Town of Fishkill Water & Sewer Department of any changes in account status such as new ownership or residency changes

The property owner is responsible for the water service line from the curb box, located at the edge of the property, to the point of entry into your building. It is the customer's responsibility to maintain their water service line and to protect from damage and keep accessible the water meter located on your property.